Using Questions to Solve Problems
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創造力,Creativity,是過去兩年求職網站LinkedIn 刊登的履歷表中最常用到的形容詞。請這樣想:「創造力」就是發現問題和解決問題的能力。


A 重新定位

B 綜合

C 動搖

Creativity— the ability to identify problems and construct quick fixes—is being (A)recast as a prized and teachable skill. Laura Pappano indicatedthat“ creative” has been the word of choice in LinkedIn profiles two yearsstraight.

知名作家和記者Laura Pappano 寫道:「創造力—發現問題和有效解決問題的能力—已被重新定位是最有價值和可以被訓練的技巧。」「『創意』是過去兩年,熱門求職網站LinkedIn 所刊登的履歷表中最常用到的形容詞。」她說。

“Improving creative thinking skills is the key to improving businessperformance.” says management consultant John Caneld. What dierentiatesoutstanding and mediocre organizations is whether they know and howeective creative thinking is encouraged.

管理顧問John Canfield:「提高創造性思維能力是提高經營績效的關鍵。」機構好壞的差別在於,知不知道如何鼓勵員工更有效地思考。

Content knowledge evolves quicker than meets the eye, therefore it’s crucial for business executives to develop the ability to push their teams beyond (B) synthesis and evaluation—the building blocks of critical thinking—and come up with truly creative strategies for reframing challenges and transforming information. Here are a few places to start:


1. Using questions to solve problems. Instead of starting with, “We’re not reaching our sales target,” begin by questioning on everything relating to the current process. Who is involved, what is the fundamental hypothesis and whether there is room for experimentation? Get your team into the “think of problems as questions” mindset, so they shift away from the typical and come up with new ideas and strategies.


2. Don’t shoot an idea down immediately. As the leader, your opinion is the weight behind your team’s survival. When you pass a judgment on something, you are more likely to (C)sway others based on your status rather than the quality of your argument. Canfield suggests being the final speaker so your team can wrestle with an idea before you pass judgment. When you do speak, find at least three positives even if the initial response was negative. This will challenge you to think outside the box and model effective, creative brainstorming for your team.


3. Visualize the projects for your team. When it comes to solving a problem, place a flipchart on the wall. On the flipchart paste on post-its, one at a time, then group them into problem categories. On the second flipchart, use the post-its to describe the procedures leading to these problems. This practice will help your team solve the first step, confirm the problem and identify the steps that got you to that point.


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